IT Resource Coordinator

4 weeks ago


Montreal, Quebec, Canada IT UNLOCK CONSULTING INC. Full time
Job Title: IT Resource Coordinator

Job Summary:

We are seeking an experienced IT Resource Coordinator to join our team at IT Unlock Consulting Inc. The successful candidate will be responsible for planning, organizing, directing, and controlling activities and resources related to IT, networks, and telecommunications systems for administrative and educational purposes.

Key Responsibilities:

Lead and support the staff under your supervision, ensuring engagement and effective leadership, particularly in task distribution, customer service, professional development, policy implementation, onboarding, and performance evaluation.

Supervise user support, including providing information, troubleshooting, training, and skill development for college staff regarding IT systems and best practices for digital tools and collaboration software.

Manage and oversee IT assets, computer maintenance, systems, servers, peripherals, operating systems, and software, as well as technological installations and digital assets, ensuring reliability, performance, and profitability.

Establish standards and principles for information management, guide technicians in applying them, and ensure optimal customer service for user support.

Advise the director and provide guidance to other managers within the organization.

Ensure continuous improvement and quality of processes and services under your responsibility, particularly by developing management tools.

Collaborate on the development of policies, programs, work plans, strategic development plans, budgets, and staffing plans.

Manage projects as required.

Ensure compliance with information security standards in service delivery.

Represent the college in associations, organizations, and committees, participate in working groups, and manage supplier relationships.

Monitor technology trends and conduct research, evaluation, and testing of new equipment and software to foster innovation and meet users' diverse needs.

Collaborate on maintaining the college's IT infrastructure (servers, virtualization, telecommunications, telephony, workstations, and peripherals).

Why This Role Matters:

Our client consists of more than 800 committed employees dedicated to the success of about 3,800 students in regular programs and 3,000 adult learners in continuing education and business services.

What We Offer:

A stimulating and human-centered work environment

A positive work atmosphere fostering collaboration and engagement

A focus on technology development

A comprehensive vacation program and group insurance

Participation in a defined benefit pension plan

Generous professional development and onboarding programs

Convenient access to public transportation and affordable on-site parking

A dynamic and dedicated team

Work-life balance opportunities

Access to a modern sports center

Requirements:

Bachelor's degree in a relevant field, such as IT

Five years of relevant experience

Strong team management skills and ability to build and maintain harmonious interpersonal relationships.

Excellent knowledge and expertise in network infrastructure and Microsoft, Apple, and Linux operating systems.

Good understanding of physical, virtual, and cloud-based computing environments.

Experience managing IT resources.

Experience in the educational field, especially in the college network, is an asset.

Ability to manage priorities and solve problems quickly with a focus on practical solutions.

Proficiency in French (spoken and written); functional knowledge of English (spoken and written).

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application to IT Unlock Consulting Inc.

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