IT Resource Coordinator
4 weeks ago
Job Summary:
IT Unlock Consulting Inc. is seeking a highly skilled IT Resource Coordinator to join our team. As a key member of our IT department, you will be responsible for planning, organizing, directing, and controlling activities and resources related to IT, networks, and telecommunications systems for administrative and educational purposes.
Key Responsibilities:
• Lead and support the staff under your supervision, ensuring engagement and effective leadership, particularly in task distribution, customer service, professional development, policy implementation, onboarding, and performance evaluation.
• Supervise user support, including providing information, troubleshooting, training, and skill development for college staff regarding IT systems and best practices for digital tools and collaboration software.
• Manage and oversee IT assets, computer maintenance, systems, servers, peripherals, operating systems, and software, as well as technological installations and digital assets, ensuring reliability, performance, and profitability.
• Establish standards and principles for information management, guide technicians in applying them, and ensure optimal customer service for user support.
• Advise the director and provide guidance to other managers within the organization.
• Ensure continuous improvement and quality of processes and services under your responsibility, particularly by developing management tools.
• Collaborate on the development of policies, programs, work plans, strategic development plans, budgets, and staffing plans.
• Manage projects as required.
• Ensure compliance with information security standards in service delivery.
• Represent the college in associations, organizations, and committees, participate in working groups, and manage supplier relationships.
• Monitor technology trends and conduct research, evaluation, and testing of new equipment and software to foster innovation and meet users' diverse needs.
• Collaborate on maintaining the college's IT infrastructure (servers, virtualization, telecommunications, telephony, workstations, and peripherals).
• Perform any other related duties as needed.
Requirements:
• Strong team management skills and ability to build and maintain harmonious interpersonal relationships.
• Excellent knowledge and expertise in network infrastructure and Microsoft, Apple, and Linux operating systems.
• Good understanding of physical, virtual, and cloud-based computing environments.
• Experience managing IT resources.
• Experience in the educational field, especially in the college network, is an asset.
• Ability to manage priorities and solve problems quickly with a focus on practical solutions.
• Proficiency in French (spoken and written); functional knowledge of English (spoken and written).
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