Insurance Customer Service Representative

2 weeks ago


St John's, Newfoundland and Labrador, Canada TD Bank Full time

At TD Bank, we're seeking a highly skilled Insurance Customer Service Representative to join our team. As an integral part of our Contact Centre Team, you'll play a vital role in delivering exceptional customer experiences by providing tailored insurance solutions and expert advice to our valued clients.

Company Overview:

We care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. With a wide range of products, including General Insurance and Life and Health, we're committed to helping our customers achieve their goals.

About the Role:

This is an exciting opportunity to grow your career with a leading financial institution. As an Insurance Customer Service Representative, you'll be responsible for consistently delivering legendary customer service by:

  1. Providing each caller with the right solutions for their unique insurance needs
  2. Actively participating in ongoing training and coaching support to help you continue to grow and develop in your role
  3. Ensuring compliance with regulatory requirements and internal policies
  4. Working collaboratively with colleagues to achieve performance objectives, including customer experience survey results, advice and quality goals, and productivity targets

What We Offer:

We're committed to providing a Total Rewards package that reflects our investments in our colleagues' growth and well-being. This includes a competitive base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development opportunities, and reward and recognition programs.

Additional Information:

We believe in fostering a culture of care, where our colleagues feel supported and empowered to make a positive impact in our communities. If you're passionate about delivering exceptional customer experiences and growing your career with a forward-thinking organization, we encourage you to apply.



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