Customer Service Representative

2 days ago

St John's, Newfoundland and Labrador, Canada Baine Johnston Full time

We are seeking a detail-oriented and organized Customer Service Representative to join our team at Baine Johnston. As a key member of our front-line support team, you will be responsible for providing exceptional customer service, handling inquiries, and resolving issues in a timely and professional manner.

**Job Summary:**

  • Respond to customer inquiries via phone, email, or in-person
  • Provide accurate and efficient solutions to customer issues
  • Document customer interactions and maintain accurate records
  • Collaborate with internal teams to resolve complex customer issues

**Responsibilities:**

  • Greet customers in a friendly and professional manner
  • Provide basic information and answer routine questions
  • Operate switchboard or telephone system
  • Record and relay information
  • Schedule and confirm appointments
  • Send invoices and maintain work records
  • Receive and issue payments
  • Perform clerical duties, such as filing and sorting mail

**Requirements:**

  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of Microsoft Office

**What We Offer:**

  • A competitive salary of $45,000 - $55,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A generous paid time off policy
  • The opportunity to work with a dynamic and supportive team

**How to Apply:**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and cover letter, to us.

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