Senior Manager, Dealer Engagement and Deployment Specialist

4 weeks ago

St Jacobs, Canada Home Hardware Stores Full time
Senior Manager, Dealer Engagement and Deployment

We're more than Canada's largest independent hardware and building supplies retailer—we're part of communities across the nation. As the Senior Manager, Dealer Engagement and Deployment, you will establish a strategic direction for the team, while ensuring a comprehensive project plan is designed and executed to meet our key objectives for ISS deployment.

Key Responsibilities:
  • Create a high-performing environment by leveraging leadership, coaching, and communication skills to drive the ISS Dealer Engagement & Deployment team's success.
  • Establish goals and key performance indicators for the ISS Engagement & Deployment team and monitor progress and effectiveness while providing support and guidance to ensure the team is achieving and delivering on those goals.
  • Engage with Dealers and store staff to provide education on system capabilities, evaluate system fit, build trust and buy-in, influence, and excite them to move to a new in-store system.
  • Accountable for in-store systems adoption across a broad and varied Dealer community.
  • Develop a plan for the ISS Dealer Engagement & Deployment team in alignment with the enterprise planning process strategy. Identify key opportunities for business improvements—defining scope, resources, and time required to complete initiatives, accountable for results.
  • Prepare annual budgets for the ISS Dealer Engagement & Deployment team, working with Finance to identify and capitalize on cost savings opportunities, revenue growth possibilities, and productivity improvement initiatives.
  • Partner cross-functionally both within the ISS team and across the enterprise to ensure full project alignment on priorities, deliverables, and strategy and create a plan that aligns to and supports the overall program.
Requirements:
  • Bachelor's degree in Business or Project Management. PMP certification is preferred.
  • Five to ten years' experience in a retail management capacity, along with a successful track record of leading and motivating teams to deliver results.
  • Expertise with technology system functionality required by hardware and building material retailers.
  • Strong project management skills, with the ability to develop a project plan as well as deliver on a predetermined plan.
  • Expertise in standard retail operating procedures, training, and change management.
  • Excellent communicator with demonstrated competency in both oral and written communications at all levels, especially in retail activation and retail operations.
  • Ability to create a strategic direction for the team and take accountability to ensure key deliverables are met.
  • Ability to learn new skills and apply them quickly and efficiently.
  • Ability to lead conversations and discussions to drive outcomes and impacts.
  • Key strengths in relationship building and collaboration. Ability to quickly establish rapport and make authentic connections, while leading from a place of empathy.
  • The ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.
Why Work at Home Hardware?

Our Team Members enjoy life at Home with our strong culture of support and inclusion, excellent benefits, and a team that always has your back. You will receive:

  • Competitive earnings opportunity.
  • Annual Incentive/Bonus Program.
  • Comprehensive Benefits Program including: Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
  • Defined Contribution Pension Plan with Company Match, and choice of contribution level.
  • Group RRSP.
  • Discounts from our corporate retail stores.
  • Home & Auto Insurance discounts.
  • Competitive vacation time.
  • Personal and sick time.
  • Employee Discount Program through Venngo WorkPerks.

Bring your unique skills, thrive with interesting and challenging work, and experience what it's like at Home. Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.

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