Reservations Coordinator

4 weeks ago


Stratford, Ontario, Canada The Bruce Hotel Full time
Job Title: Reservations Supervisor

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at The Bruce Hotel. As a key member of our front desk team, you will be responsible for coordinating reservations, ensuring seamless guest experiences, and providing exceptional customer service.

Key Responsibilities:
  • Coordinate reservations and guest arrivals, ensuring accurate and timely processing of room assignments and special requests.
  • Supervise and train front desk staff to ensure excellent customer service and efficient operations.
  • Develop and implement procedures to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
  • Prepare and submit reports on guest feedback, room occupancy, and other relevant metrics.
Requirements:
  • 1 year to less than 2 years of experience in a similar role.
  • Secondary (high) school graduation certificate or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Physical ability to stand for extended periods and perform other job-related tasks.
What We Offer:
  • Health care plan.
  • Permanent employment.
  • 30 to 40 hours per week.
  • English as the primary language of work.


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