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Technical Support Specialist

2 months ago

Coquitlam, British Columbia, Canada TRAPPED Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at TRAPPED. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Respond to client inquiries and resolve technical issues in a timely and professional manner.
  • Provide training and guidance to clients on the use of our systems and software.
  • Collaborate with internal teams to identify and resolve technical issues.
  • Develop and maintain knowledge of our products and services to provide accurate and effective support.
  • Supervise and mentor junior support staff to ensure high-quality service delivery.
Requirements
  • 1-2 years of experience in a technical support role.
  • Strong knowledge of computer systems, software, and networking.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.