Customer Service Professional for Building Materials Industry

5 days ago


Calgary, Alberta, Canada Formations Inc Full time

We are seeking a skilled Customer Service Representative to support our Calgary team in the building materials industry.

This entry-level role is ideal for individuals looking to grow their sales and customer service career within the industry.

As a Customer Service Representative, you will play a key role in supporting our customer service, sales, and merchandising efforts.

You will act as a liaison between the warehouse, inside sales, and outside sales teams to ensure smooth operations, while handling customer inquiries, processing orders, and managing administrative tasks.

Key Responsibilities:

  • Answer incoming phone calls and respond to customer inquiries in a timely, professional manner.
  • Support inside and outside sales teams and assist in upselling or cross-selling products and services as needed.
  • Process cheque deposits, manage filing, and handle claim management tasks.
  • Assist with various administrative duties such as maintaining records, invoicing, and updating contact lists.

Requirements:

  • Previous experience in customer service or inside sales is an asset.
  • Proficient in Microsoft Office (Word, Excel) and comfortable learning new systems.
  • A positive attitude and self-motivation to provide excellent customer service and support the sales team.

What We Offer:

  • Competitive compensation package
  • 100% company-sponsored health and dental benefits
  • A generous flexible benefit program, including options for: Health Spending Account (HSA), Personal Spending Account (PSA)
  • Monday to Friday, 8:00 am to 4:30 pm (occasional overtime as needed)


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