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Senior Customer Service Supervisor

2 months ago

Calgary, Alberta, Canada Home's Pro Building Materials Full time
Job Overview

We are seeking a Senior Customer Service Supervisor to join our team at Home's Pro Building Materials. This is a permanent, full-time opportunity for a highly motivated individual who thrives in a fast-paced environment.

Salary and Benefits

The salary for this position is estimated to be between $45,000 and $65,000 per year, depending on experience. Additionally, you can expect a comprehensive benefits package, including health and dental insurance, retirement savings plan, and paid time off.

Job Description

In this role, you will oversee a team of customer service representatives, ensuring that all customers receive exceptional service and support. Key responsibilities include:

  • Conducting performance reviews to assess employee progress and identify areas for improvement
  • Performing same duties as workers supervised to stay up-to-date with operational requirements
  • Recruiting and hiring staff to fill vacancies within the team
  • Co-ordinating, assigning, and reviewing work to ensure efficient use of resources
  • Requisitioning materials and supplies to maintain optimal inventory levels
  • Organizing and maintaining inventory to prevent stockouts or overstocking
Required Skills and Qualifications

To succeed in this role, you will require:

  • A strong background in customer service or a related field
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment with tight deadlines
  • Attention to detail and accuracy in tasks
  • Initiative and willingness to take on new challenges
  • Reliability and dependability in meeting commitments
  • Client focus and a commitment to providing exceptional service
Benefits

As a valued member of our team, you can expect a range of benefits, including:

  • Comprehensive health and dental insurance
  • Retirement savings plan with employer match
  • Paid time off for vacation, sick leave, and holidays
  • Opportunities for professional development and growth

This is an exciting opportunity to join a dynamic team and contribute to the success of Home's Pro Building Materials. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply.