Residence Facility Coordinator

1 week ago

Waterloo, Ontario, Canada University of Waterloo Full time

Job Summary

The Residence Facility Coordinator is a key role within UW Residences, responsible for managing facility and security-related issues. This position provides initial assessment and coordination of work orders, ensuring timely and efficient resolution of issues.

Key Responsibilities

  • First point of contact for facility and security issues, including safety and security concerns
  • Responsible for addressing and triaging reported facility issues, including investigation and assessment of risk
  • Collaborate with other departments and service providers to coordinate short-term and long-term solutions
  • Manage the department's work order system, including data accuracy and integrity
  • Track workflow and analyze data to ensure timely completion of services
  • Understand key systems and manage access control
  • Plan and coordinate cyclical tasks, such as maintenance processes and spring term planning
  • Provide excellent customer service to stakeholders, including students and staff
  • Ensure timely response and follow-through to resolve issues to client satisfaction
  • Work closely with other Housing and Operations teams to share best practices and identify new improvements

Qualifications

  • College diploma in Office Administration, Business Administration, or related discipline
  • Valid class G driver's license with a good driving record
  • Minimum 1 year experience in office work environment, with duties related to facilities management
  • Demonstrated experience with customer relations, record keeping, and facilities management
  • Working knowledge of facilities maintenance and operations, and/or Residence/Student life background
  • Proficiency in Microsoft Office software

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