Renewals Account Manager Enterprise SaaS Position

4 weeks ago

Guelph, Ontario, Canada Schema App Full time
Renewals Account Manager Enterprise SaaS Role

At Schema App, we are seeking a skilled Renewals Account Manager to oversee the renewal process of existing contracts, ensuring timely renewals and expansion. This critical role involves maintaining ongoing business relationships and maximizing revenue from existing clients. The Account Manager will collaborate closely with Customer Success Managers to achieve this goal.

Key Responsibilities:

- Contract Renewal Management: End-to-end management of the renewal process, from initial early notice of renewal, preparing renewal proposals, negotiating terms, and finalizing agreements.
- Customer Communication: Reach out to customers in advance of contract expiration to discuss renewal options and partner with CS to build a plan, address any concerns, and define expansion opportunities. Act as the main point of contact for customers regarding renewal details (contract, commercials, etc) providing exceptional customer service and quick response times to questions.
- Negotiation and Upselling: Negotiate renewal terms, pricing, and conditions to meet both customer needs and company objectives. Partner with Customer Success Managers to execute on opportunities for upselling during the contract term and during the renewal process.
- Documentation and Administration: Ensure that all renewal agreements are documented accurately and filed properly. Use CRM to manage renewal process, capture all customer interactions, and contract details. Keep your deals fiercely up to date to inform accurate forecasting and clarity to other stakeholders in the business (Ops, Finance, CS, Sales Leadership).
- Data Analysis and Reporting: Track renewal metrics, such as renewal rates, revenue from renewals, and customer retention rates. Generate reports on renewal performance and provide insights to management on trends and areas for improvement.
- Collaboration and Feedback: Work closely with CEO, sales, customer success, and legal teams to ensure smooth renewals and address any issues that arise. Listen and provide feedback to cross-functional teams to improve processes and meet goals.
- Process Improvement: Develop and implement best practices and processes to streamline the renewal process and improve efficiency, including introducing automation. Work closely with CEO on procurement and legal, and with the Director of CS to strategize on large renewals.

Performance Metrics:

- 100% renewal prior to contract end.
- Net Revenue Retention
- Expansion Revenue against target (shared with CS)

Requirements:

- 5+ years' track record of sales target achievement in an Enterprise Solutions/SaaS company.
- Located in Canada

Benefits:

- Salary and commission based on % expansion achieved.
- Culture focused on your growth: Weekly 1:1, Career Logbooks, and Quarterly Development Goals
- Great benefits for health & wellness, and your coverage starts as soon as you do.
- Flex days to re-energize on top of vacation days.
- You choose where you work - home or headquarters in Guelph. Sales team does come in 1-2 times per week.
- The Culture Club keeps our virtual team connected through fun and innovative events.
- Diverse smart team The more inclusive we are, the better our work will be.

Core Values:

- Growth Mindset – Embrace learning and development, seek feedback and growth opportunities. Learn from our mistakes.
- Great People – Approach challenges with a solutions-oriented mindset. Collaborate with the team and other teams to achieve the company's shared goals.
- Get Results - Take initiative, solve problems, and help each other achieve goals.

At Schema App, we are committed to building meaningful connections with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.

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