Account Director

4 weeks ago

Richmond, British Columbia, Canada AGI Canadian Company Full time
Job Description

**Job Title:** Account Director

**Job Summary:** We are seeking a highly skilled and experienced Account Director to join our team at AGI Canadian Company. The successful candidate will be responsible for managing and directing all activities related to ground operations, ensuring compliance with regulatory requirements and delivering exceptional customer service.

Key Responsibilities:
  • Coordinate with internal stakeholders, customers, and external partners to ensure seamless operations and customer satisfaction.
  • Conduct regular audits to ensure compliance with regulatory requirements and company policies.
  • Develop and implement training programs to enhance employee skills and knowledge.
  • Lead by example, promoting a culture of excellence and customer-centricity.
  • Ensure effective communication and collaboration with all stakeholders.
  • Monitor and report on key performance indicators (KPIs) to drive business growth and improvement.
  • Investigate and resolve irregularities, accidents, or complaints in a timely and professional manner.
  • Drive consistency and standards by ensuring clear communications and policies.
  • Build and maintain relationships with stakeholders, internal and external.
  • Resolve issues and conflicts in a timely and professional manner.
  • Ensure efficient operation of inbound and outbound flights.
Qualifications:
  • Effective people management and planning/organizational skills.
  • Customer-focused and analytical with good judgment.
  • Able to work under pressure and as a team player.
  • Ground handling management experience preferred.
  • Ability to deal with conflict and resolve issues.
  • Intermediate computer skills with working knowledge of Microsoft Office programs.
  • Excellent English verbal and written communication skills.
  • Able to handle stress in a fast-paced environment and ensure deadlines are met.
  • Ability to concentrate on detail.
  • Ability to lift 50-70 lbs.
  • Adhere to safety practices and programs.
  • Ability to multitask.
  • Good communication skills.
Education and Experience:
  • Associates degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
  • Valid US driver's license.
  • Successful completion of required airport badging process.

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