Account Director

4 days ago


Richmond, British Columbia, Canada AGI Canadian Company Full time
Job Description

**Job Title:** Account Director

**Job Summary:** We are seeking a highly skilled and experienced Account Director to join our team at AGI Canadian Company. The successful candidate will be responsible for managing and directing all activities related to ground operations, ensuring compliance with regulatory requirements and delivering exceptional customer service.

Key Responsibilities:
  • Coordinate with internal stakeholders, customers, and external partners to ensure seamless ground operations and customer satisfaction.
  • Conduct regular audits to ensure compliance with regulatory requirements and company policies.
  • Develop and implement training programs to enhance employee skills and knowledge.
  • Lead by example to deliver consistently great service to our customers.
  • Ensure compliance with all company safety and security procedures to meet/exceed regulatory standards.
  • Maintain and monitor key performance indicators (KPIs) to drive business growth and improvement.
  • Investigate irregularities, accidents, or complaints in a timely and professional manner.
  • Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.
  • Ensure all agreed training is completed and documented.
  • Build and maintain relationships with stakeholders, internal and external.
  • Resolve issues/conflicts in a timely manner.
  • Ensure efficient operation of inbound and outbound flights.
  • Conduct oneself in such a way as to promote and drive integrity, fairness, personal attitude, and respect for others.
  • Able to meet the Station's attendance policy.
Supervisory Responsibilities:
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues.
Qualifications:
  • Effective people management and planning/organizational skills.
  • Customer-focused and analytical with good judgment.
  • Able to work under pressure and a team player.
Knowledge, Skill, and Abilities:
  • Ground handling management experience preferred.
  • Ability to deal with conflict and resolve issues.
  • Intermediate computer skills with working knowledge of Microsoft Office programs.
  • Excellent English verbal and written communication skills.
  • Must be able to handle stress in a fast-paced environment and ensure deadlines are met.
  • Ability to concentrate on detail.
  • Ability to lift 50-70 lbs.
  • Adhere to safety practices and programs.
  • Ability to multitask.
  • Good communication skills.
Education and Experience:
  • Associates degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
  • Valid US driver's license.
  • Successful completion of required airport badging process.

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