Front Desk Hotel Representative

2 weeks ago


Whitecourt, Canada Ramada by Wyndham Whitecourt Full time
Hotel Front Desk Clerk Position Overview

Ramada by Wyndham Whitecourt seeks a dedicated and customer-focused Front Desk Hotel Representative to join our team. As a key member of our front office staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.

Key Responsibilities:
  • Guest Registration and Services
  • Register arriving guests and assign rooms in an efficient and welcoming manner
  • Process group arrivals and departures, taking care of all associated administrative tasks
  • Take, cancel, and change room reservations as necessary
  • Provide accurate information on hotel facilities, services, and local attractions to enhance the guest experience
  • Payment and Departure Procedures
  • Calculate charges and process payments for departing guests
  • Maintain an up-to-date inventory of vacancies, reservations, and room assignments
  • Foster a safe and respectful environment by adhering to emergency procedures
  • Administrative Support
  • Perform clerical duties such as faxing, filing, and photocopying
  • Handle telephone inquiries, relay messages, and provide assistance as needed
  • Offer support to guests with special requirements, promoting accessibility and inclusivity
  • Deliver outstanding customer service, consistently meeting or exceeding guest expectations
Requirements and Qualifications:
  • No formal education is required for this position, but relevant work experience is considered an asset
  • The ideal candidate will possess excellent communication skills, both written and verbal
  • Able to work effectively in a fast-paced environment with minimal supervision
  • Demonstrated ability to maintain confidentiality and handle sensitive information with discretion
  • Fluency in English is essential for effective communication with guests and colleagues
Compensation and Benefits:

We offer a competitive salary range of $45,000 - $55,000 per year, commensurate with experience. Additionally, our benefits package includes a comprehensive health insurance plan, paid time off, and opportunities for professional growth and development.

Work Environment:

This permanent position requires a minimum of 40 hours of work per week. If you are a motivated and customer-centric individual looking to join a dynamic team, please apply for this exciting opportunity.



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