Front Desk Hotel Representative
2 weeks ago
Ramada by Wyndham Whitecourt seeks a dedicated and customer-focused Front Desk Hotel Representative to join our team. As a key member of our front office staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.
Key Responsibilities:- Guest Registration and Services
- Register arriving guests and assign rooms in an efficient and welcoming manner
- Process group arrivals and departures, taking care of all associated administrative tasks
- Take, cancel, and change room reservations as necessary
- Provide accurate information on hotel facilities, services, and local attractions to enhance the guest experience
- Payment and Departure Procedures
- Calculate charges and process payments for departing guests
- Maintain an up-to-date inventory of vacancies, reservations, and room assignments
- Foster a safe and respectful environment by adhering to emergency procedures
- Administrative Support
- Perform clerical duties such as faxing, filing, and photocopying
- Handle telephone inquiries, relay messages, and provide assistance as needed
- Offer support to guests with special requirements, promoting accessibility and inclusivity
- Deliver outstanding customer service, consistently meeting or exceeding guest expectations
- No formal education is required for this position, but relevant work experience is considered an asset
- The ideal candidate will possess excellent communication skills, both written and verbal
- Able to work effectively in a fast-paced environment with minimal supervision
- Demonstrated ability to maintain confidentiality and handle sensitive information with discretion
- Fluency in English is essential for effective communication with guests and colleagues
We offer a competitive salary range of $45,000 - $55,000 per year, commensurate with experience. Additionally, our benefits package includes a comprehensive health insurance plan, paid time off, and opportunities for professional growth and development.
Work Environment:This permanent position requires a minimum of 40 hours of work per week. If you are a motivated and customer-centric individual looking to join a dynamic team, please apply for this exciting opportunity.
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