Senior Hotel Operations Manager

3 weeks ago


Whitecourt, Canada Ramada by Wyndham Whitecourt Full time
Hotel Assistant Manager Job Description

At Ramada by Wyndham Whitecourt, we're seeking a skilled and experienced hotel assistant manager to join our team.

About the Role

We are looking for a dedicated professional who can effectively manage daily hotel operations, supervise staff, enforce policies, address customer complaints, and provide exceptional service to special-needs guests.

Key Responsibilities:
  • Manage hotel operations, including front desk, housekeeping, food and beverage, and maintenance
  • Supervise and train staff to ensure excellent customer service and high-quality work standards
  • Enforce hotel policies and procedures, and resolve any issues or concerns that may arise
  • Address customer complaints in a professional and courteous manner
  • Provide exceptional service to special-needs guests, ensuring their needs are met and exceeded
Requirements:
  • Previous experience in hotel management, preferably in a similar role
  • Strong leadership and communication skills, with the ability to motivate and train staff
  • Excellent problem-solving and conflict resolution skills
  • Able to work independently and as part of a team
  • Ability to maintain confidentiality and handle sensitive information
Benefits:
  • A competitive salary of $60,000 - $80,000 per year, depending on experience
  • Free parking on site
  • A 35-hour workweek, providing a healthy work-life balance


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