Customer Service Representative

6 hours ago


Whitecourt, Canada Ramada by Wyndham Whitecourt Full time
Job Title: Customer Service Representative

The Ramada by Wyndham Whitecourt is seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our guests. This is a permanent position with a salary range of $45,000 - $55,000 per year.

About the Role:
We are looking for a detail-oriented individual who is able to multitask and prioritize tasks in a fast-paced environment. You will be responsible for registering arriving guests, assigning rooms, processing group arrivals and departures, taking, cancelling and changing room reservations, and providing information on hotel facilities and services. You will also be required to process guests' departures, calculate charges and receive payments, maintain an inventory of vacancies, reservations and room assignments, follow emergency and safety procedures, and perform clerical duties such as faxing, filing, and photocopying. Additionally, you will be required to answer telephone calls and relay messages, and assist clients/guests with special needs.

Requirements:
To be successful in this role, you must have excellent communication and interpersonal skills, be able to work independently and as part of a team, and be able to handle cash and operate a point-of-sale system. Experience working in a hotel or hospitality industry is an asset.

Benefits:
As a valued member of our team, you will receive a competitive salary, comprehensive benefits package, and opportunities for career advancement. We offer a dynamic and supportive work environment, and are committed to providing ongoing training and development to help you succeed in your role.

How to Apply:
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please submit your application today.

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