Part Time Guest Services Associate-front Desk Agent

3 months ago


Whitecourt, Canada Microtel Inn & Suites Full time

'''Duties''' - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Provide information about hotel facilities, services, and local attractions - Handle guest requests and complaints promptly and effectively - Answer phone calls and direct inquiries to the appropriate department - Assist with reservations and ensure accurate billing - Maintain a clean and organized front desk area - Collaborate with other hotel staff to ensure guest satisfaction '''Requirements''' - Previous experience in a hotel or hospitality industry preferred - Excellent customer service skills with a friendly and approachable demeanor - Strong communication skills, both verbal and written - Proficient in using phone systems and other office equipment - Ability to multitask and prioritize tasks effectively - Bilingual skills (preferred) to assist guests who speak different languages - Attention to detail and ability to handle cash transactions accurately - Flexibility to work various shifts, including evenings, weekends, and holidays Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

**Job Types**: Part-time, Seasonal
Contract length: 12 months

Pay: $15.00-$16.25 per hour

Expected hours: 16 - 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- On-site gym
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Weekends as needed

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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