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Program Advisor

2 months ago

Fredericton, New Brunswick, Canada CB Canada Full time
Program Advisor

At Yorkville Education Company, we're committed to providing exceptional support to our students. As a Program Advisor, you'll play a critical role in fostering student success and ensuring timely program completion or continuing enrollment in university programs.

Key Responsibilities:
  • Ensure student commitment and engagement by following up with term registrations and resolving registration issues in a timely manner.
  • Administer withdrawal and re-entry protocols, including reaching out to students on leaves of absence and those who have withdrawn to offer pathways and services to support re-enrollment.
  • Prepare at-risk and grade reporting from faculty and assist with student retention and persistence reporting.
  • Connect students with support services, including academic, financial, IT, tutoring, housing, and health and wellness services.
Requirements:
  • An undergraduate degree and experience in customer service.
  • Excellent communication and interpersonal skills, with the ability to build trusting relationships with students, staff, and faculty.
  • Highly proficient in MS Office, with an emphasis on Excel, and the ability to quickly learn our student information systems.
  • Flexible and able to work extended hours during peak periods for student registration and reporting.
What We Offer:
  • A dynamic and supportive work environment that values innovation and continuous learning.
  • Opportunities for career growth and professional development, including access to free courses, certifications, and programs.
  • A competitive salary and comprehensive benefits package, including wellness services and a work-life balance.

We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we're looking for, we encourage you to express your interest. Yorkville Education Company is an equal opportunities employer and is committed to diversity, equity, and inclusion.