Program Advisor

3 days ago


Fredericton, New Brunswick, Canada CB Canada Full time

Program Advisor Job Summary

We are seeking a highly motivated and detail-oriented Program Advisor to join our team at CB Canada. As a Program Advisor, you will play a critical role in supporting students in achieving their academic goals.

Key Responsibilities:

  • Ensure student commitment and engagement by following up with term registrations and working with the Registrar's Office to resolve registration issues.
  • Administer withdrawal and re-entry protocols by reaching out to students on leaves of absence and withdrawn students to offer support and services.
  • Report on student retention and persistence by preparing at-risk and grade reporting from faculty.
  • Connect students to support services, including academic, financial, IT, tutoring, housing, and health and wellness services.

Requirements:

  • Undergraduate degree and customer service experience.
  • Strong consultative and interpersonal skills, with the ability to build trusting relationships with students, staff, and faculty.
  • Highly proficient in MS Office, with a focus on Excel, and the ability to learn our student information systems.
  • detail-oriented and able to keep meticulous records.
  • Flexible and able to work extended hours during peak periods.

About Us:

CB Canada is a progressive and forward-thinking academic institution that values innovation and diversity. We offer a dynamic and inclusive work environment, with opportunities for growth and development. If you are passionate about delivering exceptional customer service and making a positive impact on student success, we encourage you to apply.


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