Technical Security Specialist
2 weeks ago
We are seeking a highly skilled Technical Security Specialist to join our team at CDW, a leading technology solutions provider. As a key member of our Security Operations Centre (SOC), you will play a critical role in supporting our clients with their managed security services.
About the Role:This is a full-time position based in the Toronto area or remotely from elsewhere in Canada. You will work as part of a 7-day-a-week, 24-hour-per-day managed services operations team, providing second-level technical client support and collaborating with consultants and other analysts to solve repetitive system performance or configuration problems.
Responsibilities:- Perform deep analysis of operating systems and troubleshoot complex issues, including network and infrastructure problems.
- Conduct root cause analysis and collaborate with teams to resolve system performance and configuration issues.
- Provide technical knowledge transfer to clients and internal departments on low-complexity problems.
- Identify, record, and escalate service performance trends, anomalies, and SLA breaches to senior leadership.
- Apply trusted advisor techniques to build client trust and influence loyalty.
- Bachelor's degree in Engineering, Computer Science, or a Technology-related field.
- At least one year of IT Support experience, including firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in a Security Operations Centre.
- Technical certifications for at least three technologies provided by CDW, such as Cisco CCNA-Security, CCNP – Security, CCIE – Security, Microsoft Azure, Amazon Web Services (AWS).
You will be part of a dynamic team that works together to deliver exceptional results. The ideal candidate will have excellent communication skills, be approachable, and have a proven ability to investigate complex problems and provide effective solutions.
Compensation:The estimated annual salary for this role is around $90,000 CAD, plus benefits and opportunities for professional growth and development. We offer a comprehensive compensation package, including medical, dental, and vision coverage, as well as a generous retirement savings plan.
About CDW:CDW is a leading technology solutions provider to business, government, education, and healthcare organizations across the globe. Our team is passionate about delivering exceptional results and making a positive impact on our clients' businesses.
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