Bilingual Collections Specialist

3 weeks ago


St John's, Newfoundland and Labrador, Canada Randstad Canada Full time
Job Summary

This is a great opportunity for a bilingual candidate to gain experience as a Collections Agent for a top 5 bank in Saint John, NB. The ideal candidate will have excellent customer service skills, attention to detail, and the ability to handle difficult conversations.

Key Responsibilities:
• Answer internal inbound calls regarding billing and payment inquiries from the Sales and Service Team.
• Troubleshoot payment issues by evaluating payment history and reviewing online invoices.
• Process all payments, refunds, and collections for Insurance, including delinquency and collections processes.
• Create and validate delinquency letters and prepare registered letters to customers to reschedule payments.

Requirements:
• Fluent French speaking and writing skills.
• 1+ year of relevant experience in collections or a related field.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

About the Company:
Our client is a top 5 bank committed to providing excellent customer service and support to their clients. They offer a competitive rate within the industry and a hybrid role with the possibility of conversion to full-time employment.

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