Collections Specialist

1 month ago


St John's, Newfoundland and Labrador, Canada Randstad Canada Full time
Job Title: Collections Agent

Are you looking to gain experience in a dynamic and fast-paced environment? Do you have excellent communication and problem-solving skills? If so, this may be the perfect opportunity for you.

We are seeking a Collections Agent to join our team on a 12-month contract. This is a hybrid role, with 2-3 days spent in the office.

Key Responsibilities:
  • Answer internal inbound calls regarding billing and payment inquiries from the Sales and Service Team.
  • Process all payments, refunds, and collections, including creating and validating delinquency letters and preparing registered letters.
  • Handle difficult conversations with customers to reschedule payments.
  • Retrieve, complete, and track all daily work activities.
Requirements:
  • Excellent communication and problem-solving skills.
  • Attention to detail and ability to verify amounts for clients.
  • Flexible and open to change.
  • Ability to handle difficult conversations.
  • Time management skills.
  • 1+ years of relevant experience.
Preferred Qualifications:
  • Bilingual - fluent French (reading, writing, and verbal).
  • Computer literacy skills.
  • Phone experience in any industry.
  • Customer service experience.
  • Financial industry experience.

Randstad Canada is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates and are an equal opportunity employer. If you require accommodation during the recruitment process, please contact us at accessibility@randstad.ca.



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