Store Operations Manager

4 weeks ago

Delta, British Columbia, Canada HomeSense Full time

Store Leadership Opportunity

At Homesense, we're looking for a skilled Store Operations Manager to join our team. As a key member of our store leadership, you'll be responsible for driving sales results, managing expenses, and reducing shrink and damages. Your expertise in merchandising, presentation, and customer service will be essential in creating a positive shopping experience for our customers.

Key Responsibilities:

  • Manage assigned areas, including merchandising, presentation, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving.
  • Direct accountability for recruitment, training, and Associate development, performance, and acts as a role model on delivering positive Associate and customer experience in Store.
  • Provide input on succession plans to meet future needs and ensure each Associate has a development plan that supports their growth and career aspirations.
  • Communicate and execute action plans to Associates on upcoming projects, targets, priorities, company initiatives, events, promotions, or any other store initiatives.
  • Accountable to support established store sales, expense targets, and customer service metrics by implementing strategies with impact to store payroll, store budgets, loss prevention, and improving customer service.
  • Support competitive analysis of other retailers on merchandise mix, inventory levels, customer demographics when sales have been impacted due to cannibalization, market, or competition changes to inform recommendations to District Managers and Business Development teams.

Requirements:

  • Post-secondary education is preferred; minimum high school education required.
  • Minimum 2 to 3 years supervisory experience in Retail, including but not limited to operations, customer service, merchandising, people management, health and safety, and loss prevention.
  • Demonstrated management skills with the ability to positively influence management and staff to act in the best interest of the Company by providing advice, feedback, and guidance to resolve problems.
  • Strong communication and interpersonal skills, including interviewing, negotiating, listening, conflict management, information gathering, and coaching.

Salary Range: $46,410 - $65,076

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