Service Delivery Manager

4 weeks ago

Vernon, British Columbia, Canada Community Living BC Full time
About the Role

We are seeking a highly skilled and experienced Service Delivery Manager to join our team at Community Living BC. As a key member of our organization, you will play a critical role in ensuring the effective and efficient delivery of our services to individuals and families.

Key Responsibilities
  • Manage the day-to-day operations of our services within an assigned service delivery area.
  • Ensure that eligible individuals and families receive goal-focused direct support, and that services are delivered in accordance with our policies.
  • Oversee the contract management cycle, including contract review, development of work plans and workflow processes, and assessment of effectiveness and contractual consistency.
  • Promote our work towards reconciliation and partnership with Indigenous organizations.
  • Support Facilitators, Analysts, and regional managers in managing emerging issues between CLBC, service providers, and individuals and families.
Qualifications
  • Bachelor of Social Work or Business Administration/Commerce degree with human services orientation or equivalent.
  • Minimum of 5 years of demonstrated successful experience in a leadership position, preferably within social services resource development and contract management within the community living sector.
What We Offer
  • A comprehensive benefits package, including employer-paid extended health and dental plan, BC Public Service Pension plan, and generous vacation and personal days.
  • Opportunities for professional development and growth within our organization.
  • A dynamic and supportive work environment.
How to Apply

To be considered for this exciting opportunity, please submit your application online. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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