Service Delivery Manager

4 weeks ago

Vernon, British Columbia, Canada Community Living BC Full time
About the Role

We are seeking a highly skilled and experienced Service Delivery Manager to join our team at Community Living BC. As a Service Delivery Manager, you will be responsible for managing the day-to-day operations of our services within an assigned service delivery area.

Key Responsibilities
  • Supporting Facilitators and Analysts to plan for and implement support to families
  • Ensuring that contracting of services to agencies is completed
  • Overseeing the contract management cycle including contract review, development of work plans and workflow processes, and assessment of effectiveness and contractual consistency
  • Promoting CLBC's work towards reconciliation and partnership with Indigenous organizations
  • Supporting Facilitators, Analysts, and regional managers in managing emerging issues between CLBC, service providers and individuals and families; focusing on facilitating best outcomes and escalating as needed
  • Consulting and advising Facilitators in navigating the complexity and depth of planning with individuals and families
  • Supporting Facilitators and Analysts in building relationships with families, individuals and service providers, and coaching to enhance individual capability and depth of practice
Qualifications
  • Bachelor of Social Work or Business Administration/Commerce degree with human services orientation or equivalent
  • Minimum of 5 years of demonstrated successful experience in a leadership position, preferably within social services resource development and contract management within the community living sector
  • Equivalent amount of combined education and related experience may be considered
Benefits
  • Employer-paid extended health and dental plan
  • A BC Public Service Pension plan with employer contributions
  • Generous vacation plus additional personal days
  • Paid maternity/parental/adoption leave
  • Life insurance, paid sick days, and, if needed, long-term disability
  • Wellness supports, including an Employee and Family Assistance Program
  • Professional development funds and resources to encourage continuous learning and skill development
  • Access to government discounts to travel, cell phones, and more
Hybrid Work

Combines on-site office work with flexibility to work from home within BC after passing a 6-month probationary period.

Travel

Occasional travel to communities within the catchment area, and to Head Office in Vancouver as needed. Possession of a valid class 5 driver's license and a clean Driver's Abstract is required.

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