Service Delivery Manager
3 weeks ago
We are seeking a highly skilled Service Delivery Manager to join our team at Community Living British Columbia (CLBC). As a key member of our leadership team, you will be responsible for managing the day-to-day operations of CLBC services within an assigned service delivery area.
The ideal candidate will have a strong background in leadership, contract management, and community living services. You will be responsible for ensuring that eligible individuals and families are provided with goal-focused direct support, and that services are delivered per CLBC policy.
Key responsibilities include:
- Managing the contract management cycle, including contract review, development of work plans and workflow processes, and assessment of effectiveness and contractual consistency.
- Overseeing the delivery of CLBC contracted services that are fiscally responsible, consistent, and portable to support the safety, security, and well-being of individuals.
- Leading and guiding a dynamic team, including recruiting, training, performance managing, approving leaves and expenses, and handling labour relations matters.
Qualifications:
- Bachelor of Social Work or Business Administration/Commerce degree with human services orientation or equivalent.
- Minimum of 5 years of demonstrated successful experience in a leadership position, preferably within social services resource development and contract management within the community living sector.
Benefits:
- Comprehensive benefits package, including extended health and dental plan, BC Public Service Pension plan, generous vacation and personal days, paid maternity/parental/adoption leave, and more.
Hybrid work arrangement: Combines on-site office work with flexibility to work from home within BC after passing a 6-month probationary period.
Travel: Occasional travel to communities within the catchment area, and to Head Office in Vancouver as needed.
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