Cage Operations Manager

2 weeks ago

Pickering, Ontario, Canada Great Canadian Entertainment Full time

Pickering Casino Resort is seeking a Full-time Cage Supervisor

This position is responsible for overseeing the daily cage and main bank operations. The successful candidate will have a strong presence on the gaming floor, managing people and interacting with guests while delivering exceptional guest service.

Key responsibilities include ensuring compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies, and procedures. As a role model, the candidate will demonstrate integrity, respect, and accountability, assisting with the hiring, training, evaluating, recognition, and development of staff.

Contributes to a safe and welcoming work environment for all team members. Motivates, leads by example, and provides a learning environment. Ensures adherence to all policies and procedures.

The ideal candidate is an energetic professional with proven knowledge, skills, and abilities, executing the following in support of the company's vision, mission, and values:

  • Overseeing the daily cage and main bank operations
  • Assisting with the hiring, training, evaluating, recognition, and development of staff
  • Develops and cultivates strong working relationships with all stakeholders: guests, ownership, team members, vendors, and regulators
  • Ensures compliance with licensing laws, health and safety, and other statutory regulations
  • Complies with the Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies, and procedures
  • Performs other duties as assigned by management

Successful applicants will demonstrate the following qualifications:

  • Post-secondary education in a relevant field
  • One or more years of experience in a leadership role
  • A strong mathematical aptitude, managerial skills, and familiarity with a high-volume, fast-paced, shift-work environment
  • Working knowledge of computer software and the ability to learn new software and systems
  • Excellent organizational, interpersonal, analytical, communication, and problem-solving skills
  • The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
  • Ability to exceed internal and external guest expectations through timely, effective, and service-oriented communication

Candidates must be ready and willing to work at both locations, a flexible schedule, including evenings, weekends, holidays, and overnights. The hours of work and location will be based on operational needs.

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