Examinations Delivery Manager

2 weeks ago

Toronto, Ontario, Canada The Royal Conservatory Full time

Job Title: Examinations Delivery Manager

Job Type: Full-time

Location: The Royal Conservatory - Toronto, ON M5S 1W2 CA (Primary)

The Royal Conservatory is seeking a highly organized and detail-oriented Examinations Delivery Manager to lead the planning and day-to-day supervision of the logistics process that enables the administration of examinations. This includes in-person and remote, practical and theory examinations conducted throughout the year in Canada, the U.S., and other international centers.

Main Duties & Responsibilities:

  • Establishes the annual session dates for Practical and theory examinations in collaboration with other stakeholders (Marketing, Academic Office, Finance, IT)
  • Manages the design of all RCME in-person session routes to ensure the efficient operation of examination centers while complying with key pedagogical and logistical standards
  • Oversees the Assignment in-person examiners
  • Oversees examiner logistics for in-person exams to allow for efficient examiner travel and accommodations while adjudicating
  • Ensures emergency assistance to examiners and center representatives during exam sessions
  • Supervises material provision for both practical and theory exams to center representatives and examiners
  • Identifies operational risk and implements process improvements
  • Oversees the receipt and processing of all theory and practical materials from examination sessions including timely release of marks and issuance of certificates
  • Supervises the verification process for all medals and convocation
  • Supervises the provision of all materials to Centre Representatives and Examiners for executing theory and practical examinations in all sessions
  • Coordinates resolutions to service quality enquiries with candidate services personnel
  • Supervises the monitoring of day-to-day remote exams activity and troubleshooting as well as the provision of timely assistance to examiners
  • Documents all procedures and maintains procedures manual for activities covered above

Relationship Management:

  • Monitors trends and negotiates preferred rates with key travel and accommodations suppliers
  • Liaises with the College of Examiners to continually improve communication of logistical organizational initiatives
  • Liaises closely with IT, Finance, Marketing, Human Resources, and Candidate Services with reference to issues directly impacting exams
  • Participates in formulating Operations / Logistics related policies and procedures in conjunction with these partners

Staff Management:

  • Recruits, engages, and retains qualified employees
  • Oversees and directs the daily workflow, including ongoing projects and makes necessary adjustments to priorities
  • Manages and evaluates performance; provides training and coaching as required
  • Provides a safe and healthy work environment and ensures work is completed in compliance with The Occupational Health & Safety Act and its regulations and the RCM's policies

Job Requirements:

  • Minimum 5 years of progressive administrative and logistics experience
  • Post-secondary diploma/degree in a related field or equivalent combination of education and experience
  • Past supervisory experience
  • Experience with creating complex schedules is an asset
  • Strong organizational and communication skills
  • Strong problem-solving and analytical skills
  • Excellent time management skills
  • Ability to meet conflicting deadlines
  • Knowledge of travel trends
  • Familiarity of RCME systems
  • Knowledge of MS Office Suite is essential

Salary Range: $65,000 - $70,000 per annum

Additional Information:

  • Office environment with occasional requirement to work outside of regular business hours

  • Examinations Delivery Manager

    4 weeks ago

    Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Title: Examinations Delivery ManagerThe Royal Conservatory is seeking a highly organized and detail-oriented Examinations Delivery Manager to lead the planning and execution of examinations. This role is responsible for ensuring the smooth operation of examination centres, managing logistics, and supervising staff.Main Responsibilities:Establish and...

  • Examinations Delivery Manager

    4 weeks ago

    Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Title: Examinations Delivery ManagerThe Royal Conservatory is seeking a highly organized and detail-oriented Examinations Delivery Manager to lead the planning and execution of examinations. This role is responsible for ensuring the smooth operation of examination centres, managing logistics, and supervising staff.Main Responsibilities:Establish and...

  • Examinations Delivery Manager

    4 weeks ago

    Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Title: Examinations Delivery ManagerThe Royal Conservatory is seeking a highly organized and detail-oriented Examinations Delivery Manager to lead the planning and execution of examinations for our programs. As a key member of our team, you will be responsible for ensuring the smooth delivery of examinations, from logistics planning to day-to-day...

  • Examinations Delivery Manager

    4 weeks ago

    Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Title: Examinations Delivery ManagerThe Royal Conservatory is seeking a highly organized and detail-oriented Examinations Delivery Manager to lead the planning and execution of examinations for our programs. As a key member of our team, you will be responsible for ensuring the smooth delivery of examinations, from logistics planning to day-to-day...

  • Examinations Delivery Manager

    3 weeks ago

    Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Title: Examinations Delivery ManagerThe Royal Conservatory is seeking a highly organized and detail-oriented Examinations Delivery Manager to lead the planning and execution of examinations for our programs. As a key member of our team, you will be responsible for ensuring the smooth delivery of examinations, from logistics planning to day-to-day...

  • Examinations Delivery Manager

    3 weeks ago

    Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Title: Examinations Delivery ManagerThe Royal Conservatory is seeking a highly organized and detail-oriented Examinations Delivery Manager to lead the planning and execution of examinations for our programs. As a key member of our team, you will be responsible for ensuring the smooth delivery of examinations, from logistics planning to day-to-day...

  • Examinations Delivery Manager

    3 weeks ago

    Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Title: Examinations Delivery ManagerThe Royal Conservatory is seeking a highly organized and detail-oriented Examinations Delivery Manager to lead the planning and execution of examinations. This role is responsible for ensuring the smooth operation of examination centres, managing logistics, and supervising staff.Main Responsibilities:Establish annual...

  • Examinations Delivery Manager

    3 weeks ago

    Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Title: Examinations Delivery ManagerThe Royal Conservatory is seeking a highly organized and detail-oriented Examinations Delivery Manager to lead the planning and execution of examinations. This role is responsible for ensuring the smooth operation of examination centres, managing logistics, and supervising staff.Main Responsibilities:Establish annual...

  • Examinations Delivery Manager

    3 weeks ago

    Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Title: Manager, Examinations DeliveryThe Royal Conservatory is seeking a highly organized and detail-oriented Manager, Examinations Delivery to lead the planning and execution of examinations across Canada, the U.S., and other international centers.Main Responsibilities:Establish annual session dates for practical and theory examinations in collaboration...

  • Examinations Delivery Manager

    3 weeks ago

    Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Title: Manager, Examinations DeliveryThe Royal Conservatory is seeking a highly organized and detail-oriented Manager, Examinations Delivery to lead the planning and execution of examinations across Canada, the U.S., and other international centers.Main Responsibilities:Establish annual session dates for practical and theory examinations in collaboration...

  • Examinations Delivery Manager

    1 month ago

    Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Title: Manager, Examinations DeliveryThe Royal Conservatory is seeking a highly organized and detail-oriented Manager, Examinations Delivery to lead the planning and execution of examinations across Canada, the US, and international centers.Main Responsibilities:Establish annual session dates for practical and theory examinations in collaboration with...

  • Examinations Delivery Manager

    1 month ago

    Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Title: Manager, Examinations DeliveryThe Royal Conservatory is seeking a highly organized and detail-oriented Manager, Examinations Delivery to lead the planning and execution of examinations across Canada, the US, and international centers.Main Responsibilities:Establish annual session dates for practical and theory examinations in collaboration with...

  • Examinations Delivery Manager

    1 month ago

    Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Title: Manager, Examinations DeliveryThe Royal Conservatory is seeking a highly organized and detail-oriented Manager, Examinations Delivery to lead the planning and execution of examinations across Canada, the U.S., and other international centers.Main Responsibilities:Establish annual session dates for practical and theory examinations in collaboration...

  • Examinations Delivery Manager

    1 month ago

    Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Title: Manager, Examinations DeliveryThe Royal Conservatory is seeking a highly organized and detail-oriented Manager, Examinations Delivery to lead the planning and execution of examinations across Canada, the U.S., and other international centers.Main Responsibilities:Establish annual session dates for practical and theory examinations in collaboration...

  • Examinations Delivery Manager

    2 months ago

    Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Title: Examinations Delivery ManagerAbout the Role:The Royal Conservatory is seeking a highly organized and detail-oriented Examinations Delivery Manager to lead the planning and execution of examinations. This is a critical role that requires strong communication and problem-solving skills, as well as the ability to work effectively with various...

  • Examinations Delivery Manager

    2 months ago

    Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Title: Examinations Delivery ManagerAbout the Role:The Royal Conservatory is seeking a highly organized and detail-oriented Examinations Delivery Manager to lead the planning and execution of examinations. This is a critical role that requires strong communication and problem-solving skills, as well as the ability to work effectively with various...

  • Examinations Delivery Manager

    1 month ago

    Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Title: Manager, Examinations DeliveryThe Royal Conservatory is seeking a highly organized and detail-oriented Manager, Examinations Delivery to lead the planning and execution of examinations across Canada, the US, and international centers.Main Responsibilities:Establish annual session dates for practical and theory examinations in collaboration with...

  • Examinations Delivery Manager

    1 month ago

    Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Title: Manager, Examinations DeliveryThe Royal Conservatory is seeking a highly organized and detail-oriented Manager, Examinations Delivery to lead the planning and execution of examinations across Canada, the US, and international centers.Main Responsibilities:Establish annual session dates for practical and theory examinations in collaboration with...

  • Examinations Delivery Manager

    1 month ago

    Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Title: Manager, Examinations DeliveryThe Royal Conservatory is seeking a highly organized and detail-oriented Manager, Examinations Delivery to lead the planning and execution of examinations across Canada, the U.S., and other international centers.Main Responsibilities:Establish annual session dates for practical and theory examinations in collaboration...

  • Examinations Delivery Manager

    1 month ago

    Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Title: Manager, Examinations DeliveryThe Royal Conservatory is seeking a highly organized and detail-oriented Manager, Examinations Delivery to lead the planning and execution of examinations across Canada, the U.S., and other international centers.Main Responsibilities:Establish annual session dates for practical and theory examinations in collaboration...