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Hotel Front Desk Associate

2 months ago

Medicine Hat, Alberta, Canada WYNDHAM GARDEN Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at WYNDHAM GARDEN. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms, ensuring accurate and efficient processing.
  • Front Desk Operations: Process group arrivals and departures, provide information on hotel facilities and services, and maintain an inventory of vacancies, reservations, and room assignments.
  • Cash Handling: Balance cash and complete balance sheets, cash reports, and related forms, ensuring accurate financial transactions.
  • Customer Service: Provide exceptional customer service, respond to guest inquiries, and resolve any issues in a professional and courteous manner.
  • Communication: Answer telephone calls, relay messages, and assist clients/guests with special needs, ensuring effective communication and support.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a hotel or hospitality environment.
  • Skills: Excellent communication and interpersonal skills, attention to detail, and ability to work under pressure.
Work Environment:

Our hotel is a dynamic and fast-paced environment, requiring flexibility and adaptability. As a Hotel Front Desk Clerk, you will work in a team-oriented setting, providing exceptional service to our guests and supporting your colleagues to ensure a seamless operation.

What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Supportive Team: A supportive and collaborative team environment.
Language:

English is the primary language spoken in our hotel, and proficiency in English is required for this role.Work Hours:

32 to 40 hours per week, with flexibility to work varied shifts, including evenings, weekends, and holidays.