Hotel Front Desk Associate

2 weeks ago

Medicine Hat, Alberta, Canada Baymont Inn & Suites Full time

Job Title: Hotel Front Desk Associate

Job Summary: We are seeking a highly organized and detail-oriented Hotel Front Desk Associate to join our team at Baymont Inn & Suites. As a Hotel Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service

Requirements:

  • Secondary (high) school graduation certificate
  • 1 to less than 7 months of experience

Work Environment: Hotel, motel, resort

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