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Hotel Front Desk Associate

1 month ago

Medicine Hat, Alberta, Canada WYNDHAM GARDEN Full time

Job Title: Hotel Front Desk Associate

Job Summary: We are seeking a highly organized and detail-oriented Hotel Front Desk Associate to join our team at WYNDHAM GARDEN. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service

Requirements:

  • 7 months to less than 1 year of experience in a hotel front desk environment
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Attention to detail and organizational skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package