ServiceNow Technical Lead

2 hours ago

Toronto, Ontario, Canada Equitable Bank Full time
About the Role

We are seeking a highly skilled ServiceNow Technical Lead to join our team at Equitable Bank. As a key member of our ServiceNow Centre of Excellence, you will be responsible for overseeing the design, development, testing, and deployment of ServiceNow applications and enhancements, ensuring alignment with our Technology strategy and roadmap.

Key Responsibilities
  • Lead the design, development, testing, and deployment of ServiceNow applications and enhancements, following our software development life cycle and ITIL framework.
  • Collaborate with developers, admins, business analysts, business units, and external vendors to gather and analyze requirements, propose solutions, and provide estimates for ServiceNow projects and initiatives.
  • Ensure the ServiceNow platform and applications are aligned with our Technology strategy and roadmap, and adhere to our policies, standards, and best practices.
  • Provide technical leadership, mentorship, and coaching to ServiceNow developers and administrators within the ServiceNow Centre of Excellence, overseeing their work quality and performance.
  • Manage the configuration, administration, and maintenance of the ServiceNow platform, including security, integrations, workflows, automation, and reporting.
  • Assist in the monitoring and troubleshooting of the ServiceNow platform and applications, resolving any issues or incidents in a timely and effective manner.
  • Support the application rollout and upgrade projects by working with internal teams and vendors, coordinating change management and release management processes.
  • Prepare and maintain technical documentation, training materials, and user guides for the ServiceNow platform and applications.
  • Communicate and follow up on all issues and projects on a timely basis, ensuring all stakeholders are kept informed and updated.
Requirements
  • 8 or more years of experience in the field of Information Technology, with advanced experience of at least 5 years of experience in ServiceNow development and administration in a senior role.
  • Experience with technical leadership within a team would be considered an asset.
  • Post-secondary education, preferably in the areas of Information Technology or Computer Science and/or equivalent experience.
  • Certification in ServiceNow System Administrator, ServiceNow Application Developer, or equivalent experience.
  • Advanced experience with ServiceNow modules, such as ITSM, ITOM, ITAM, HRSD, and FSM.
  • Experience in CSDM adoption and CMDB concepts.
  • Proficient in ServiceNow scripting and development tools, such as JavaScript, HTML, CSS, AngularJS, REST API, and Glide.
  • Hands-on problem-solving skills and a proven ability to debug and troubleshoot technical issues.
  • Good knowledge of Software Development Life Cycle (SDLC) concepts and best practices for both waterfall and agile methodologies. Agile designation(s) would be considered an asset.
  • Good knowledge of ITIL framework and related support processes. ITIL designation(s) would be considered an asset.
  • Self-starter with the ability to quickly grasp complex issues. Able to break down issues for a general audience.
  • Passionate about delivering exceptional end-user experiences.
  • Ability to translate requirements into executable solutions within the platform.
  • Strong administration mind-set with advanced security acumen.
  • Strong verbal and written communication skills.
What We Offer

We offer a competitive discretionary bonus, market-leading RRSP match program, medical, dental, vision, life, and disability benefits, employee share purchase plan, maternity/parental top-up, generous vacation policy, personal days, and virtual events to connect with colleagues.

A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience.

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