ServiceNow Technical Lead

1 week ago

Toronto, Ontario, Canada Equitable Bank Full time
About the Role

We are seeking a highly skilled ServiceNow Technical Lead to join our team at Equitable Bank. As a key member of our IT organization, you will be responsible for leading the design, development, and maintenance of our ServiceNow platform and applications.

Key Responsibilities
  • Technical Leadership: Provide technical guidance, mentorship, and coaching to ServiceNow developers and administrators within the ServiceNow Centre of Excellence.
  • Platform Management: Oversee the configuration, administration, and maintenance of the ServiceNow platform, including security, integrations, workflows, automation, and reporting.
  • Project Management: Collaborate with developers, admins, business analysts, business units, and external vendors to gather and analyze requirements, propose solutions, and provide estimates for ServiceNow projects and initiatives.
  • Quality Assurance: Ensure that the ServiceNow platform and applications are secure, reliable, scalable, and compliant with the Bank's policies and standards.
  • Communication: Communicate and follow up on all issues and projects on a timely basis, ensuring all stakeholders are kept informed and updated.
Requirements
  • Experience: 8 or more years of experience in the field of Information Technology, with advanced experience of at least 5 years of experience in ServiceNow development and administration in a senior role.
  • Education: Post-secondary education, preferably in the areas of Information Technology or Computer Science and/or equivalent experience.
  • Certifications: Certification in ServiceNow System Administrator, ServiceNow Application Developer, or equivalent experience.
  • Skills: Advanced experience with ServiceNow modules, such as ITSM, ITOM, ITAM, HRSD, and FSM; experience in CSDM adoption and CMDB concepts; proficient in ServiceNow scripting and development tools, such as JavaScript, HTML, CSS, AngularJS, REST API, and Glide.
About Us

Equitable Bank is a leading Canadian bank that is committed to delivering exceptional customer experiences. We are a big and growing family that serves over 670,000 people across Canada through our digital platform, EQ Bank, which has been named one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

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