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Customer Service Manager
1 month ago
We are seeking a highly skilled Customer Service Manager to join our team at Express Repair Inc. The successful candidate will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.
Key Responsibilities- Lead and motivate a team of customer service representatives
- Develop and implement service quality assessment strategies
- Plan and administer budgets for client projects and contracts
- Provide customer service and resolve customer complaints
- Assign and coordinate projects and programs
- 2 years of experience in customer service or a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Reliability and accuracy
- Bonus
- Permanent employment
- 40 hours per week
- English language