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Customer Service Manager

1 month ago


Toronto, Ontario, Canada Express Repair Inc Full time
Job Summary

We are seeking a highly skilled Customer Service Manager to join our team at Express Repair Inc. The successful candidate will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Lead and motivate a team of customer service representatives
  • Develop and implement service quality assessment strategies
  • Plan and administer budgets for client projects and contracts
  • Provide customer service and resolve customer complaints
  • Assign and coordinate projects and programs
Requirements
  • 2 years of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Reliability and accuracy
What We Offer
  • Bonus
  • Permanent employment
  • 40 hours per week
  • English language