Technical Support Specialist

3 hours ago

Old Toronto, Ontario, Canada Business Cloud Inc. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Business Cloud Inc. in Toronto, Canada.

About the Role

As a Technical Support Specialist, you will be the primary point of contact for client issues, providing timely and effective support to ensure seamless operations. You will work closely with our team to troubleshoot and resolve technical issues, maintain SLAs, and engage with clients in remote and in-person capacities.

Key Responsibilities
  • Triage support queues through effective communication with users via email, phone, and in-person interactions
  • Investigate, document, troubleshoot, and resolve a variety of computer system issues
  • Complete assigned projects to continually improve client technology ecosystems
  • Create, consult, and update internal and external knowledge base guides and share information with team members
  • Develop skills by participating in regular computing certification exams and other product knowledge training
  • Demonstrate expert knowledge of systems, including networking, cloud computing, software, hardware, and technical business processes
  • Train customers on how to make better use of technology overall
Requirements
  • Minimum of a College Diploma in Information Technology or related field
  • 2+ years of experience in a technical support environment or equivalent
  • Excellent verbal and written communication skills
  • A dedication to customer service
  • Advanced computer skills including setup, troubleshooting, and optimization
  • Advanced knowledge of the Google Workspace suite of products
  • Advanced knowledge of the Microsoft 365 suite of products
  • Familiarity with Windows Server
  • Familiarity with computer networking concepts
  • Familiarity with a variety of computer hardware and software, including mobile devices, printers, and other peripherals
  • Ability to effectively document processes and create Knowledge Base articles
  • Ability to multitask and problem-solve with the utmost attention to detail
What We Offer
  • $38,500 - $50,000 annually (salaried)
How to Apply

Please submit your application, including a tailored cover letter, to showcase your skills and experience.

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