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Technical Support Specialist

2 months ago

Old Toronto, Ontario, Canada OPTIMA TECHNOLOGY Full time
Position Overview

As a Technical Support Specialist at OPTIMA TECHNOLOGY, you will play a crucial role in assisting users with their technical challenges. Your expertise will help ensure smooth operations and user satisfaction.

Key Responsibilities

Your primary duties will include:

  • Communication: Engage with users both electronically and in person to identify and document their technical issues.
  • Research Solutions: Utilize user manuals, technical documentation, and other resources to find and implement effective solutions.
  • User Training: Provide guidance and training to users based on their specific challenges.
  • Problem Logging: Maintain a comprehensive log of issues and solutions for the benefit of the technical support team.
  • Application Redesign: Contribute to the improvement of applications and software through user feedback.
  • Team Supervision: Oversee the activities of other technical support personnel within the team.
  • System Support: Offer assistance with business systems, networks, and internet-related issues.
  • Equipment Setup: Ensure proper installation and configuration of hardware and software for users.
  • Backup Operations: Conduct web-server backup and recovery tasks as needed.
Qualifications

To be successful in this role, candidates should possess:

  • A college diploma or certificate from a program lasting 1 to 2 years.
  • 1 to 2 years of relevant experience in a technical support capacity.

Join our team at OPTIMA TECHNOLOGY and contribute to enhancing user experiences through your technical expertise.