Account Manager
18 hours ago
Key Responsibilities
- Create and execute sales and service activity plans to drive business growth and member satisfaction.
- Manage member life-cycle tasks, including scheduling and leading calls to ensure seamless communication and relationship-building.
- Own all account management conversations with secondary account stakeholders to foster strong relationships and identify new business opportunities.
- Ensure members leverage their membership by delivering high-quality service to drive renewal and future sales.
- Manage and respond to inbound requests from members in a timely and professional manner.
- Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations to provide valuable insights.
- Complete scheduled and ad hoc data queries of our CRM to inform business decisions and drive growth.
- Ensure the CRM contains accurate account details and contact information to maintain a strong database.
- Actively seek to increase product knowledge to stay up-to-date on industry trends and best practices.
Requirements
- University degree.
- 3+ years of Account Management experience, with a proven track record of success.
- Experience working in the IT Research and Advisory market.
- Experience working as part of a team an asset.
Skills
- Critical Thinking: Ability to assimilate complex information and communicate it in a simple way. Internal and external communication. Understand value proposition and communicate to member in a clear, concise manner. Understand client needs/requests and be able to say it back to them/find analyst to support them.
- Planning & Organization: Set daily schedules, plan territory, setting plans for account growth etc.
- Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately.
- Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment.
- Active listening: Able to identify client needs; asks great questions & listens.
Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.
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