Operations Leadership Position

2 weeks ago

Toronto, Ontario, Canada Black & McDonald Full time

Company Overview


Black & McDonald is a dynamic organization with a team that is growing rapidly. If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity may be for you.


The Operations Manager will report directly to the Sr. Operations Manager for FMO / ICI and play a crucial role in realizing and expanding Black & McDonald's core values through overall relationship and outcome management. Key responsibilities include:



  • Ensuring consistency and continuity of services by establishing and maintaining effective processes and procedures.
  • Demonstrating leadership in Health, Safety, and Environmental (HSE) practices and promoting a culture of safety among staff.
  • Leveraging the company's resources and service offerings to drive growth and success.
  • Establishing a governance model that provides customers with direct access to senior management.
  • Serving as the Owner's Representative for assigned work and other tasks as required.
  • Providing clear, comprehensive, and timely reporting as agreed upon with stakeholders.
  • Addressing contractual or performance issues with transparency and integrity, ensuring optimal business outcomes for customers.
  • Offering technical guidance and support to Facilities Managers and Project Management teams.
  • Maintaining quality assurance standards across the portfolio, working closely with the QA Manager to ensure customer satisfaction.
  • Leading regular meetings to provide monthly and quarterly reporting, highlighting performance achievements, and recommendations.
  • Driving adoption and leveraging emerging technologies to achieve better business outcomes.
  • Emphasizing accountability and continuous improvement for the benefit of our customers.
  • Executing tasks and supervising staff according to Corporate Policy.
  • Fostering good relationships with customers and vendors.
  • Preparing contracts and negotiating revisions, changes, and additions to agreements with suppliers and subcontractors.
  • Developing and implementing quality control programs.
  • Representing the company on matters such as business services and union relations.
  • Preparing progress reports and issuing schedules to clients.
  • Hiring and supervising subcontractors and subordinate staff.
  • Participating in weekly, bi-weekly, or monthly meetings with customer representatives as needed.
  • Providing assistance for internal or client-based audits or inspections as required.
  • Implementing environmental, health, safety, security, and quality assurance programs in accordance with internal and client-specific policies and local regulations.
  • Providing oversight and technical guidance to direct reports as needed.
  • Assisting with emerging critical responses as necessary.
  • Conducting site inspections to increase adherence to safe and best work practices, including post-incident reporting, supporting EHS/Security reports, and reviewing/approving client reports.
  • E nsuring staff compliance with applicable training requirements and job-specific procedural guidelines.
  • Setting SMART benchmarks for staff KPIs and providing semi-annual feedback in the form of documented performance assessments.

Competency Requirements



  • Familiarity with specific software packages and management tools (JDE/DSI/CMMS Dashboards, etc).
  • Advanced analytical and time management skills.
  • Understanding of Facility Management processes and standards, either through work experience or qualifications.
  • Change Orientation.
  • Outstanding knowledge of building products, construction details, and relevant rules, regulations, and quality standards.
  • Continuous Learning.
  • Customer Focus.
  • Excellent Communication Skills.
  • Problem Solving and Innovation.

Education Requirements



  • A university degree in civil engineering, a CET, college diploma in construction technology, or related education is considered an asset.
  • A trade license may be an asset.
  • Experience in the Facility Management industry may substitute for post-secondary education requirements.

Work Experience Requirements



  • Minimum 3-5 years of Facilities Management and/or operations management experience in the Industrial, Commercial, and Institutional sectors.

Skills, Abilities, and Other Requirements



  • Able to travel within the Greater Toronto Area (GTA).
  • Security clearance requirements: must be able to obtain reliability or secret clearance.

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.



  • Team events and outings year-round.
  • Long-term stability.
  • Ongoing investment in training and development.
  • Competitive compensation and benefits packages.
  • Collaborative and supportive work culture.
  • Empowered people with ambitious goals.

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