Marine Operations Leadership Position

2 weeks ago


Toronto, Ontario, Canada Hornblower Cruises and Events Full time
About City Experiences

We are a leading provider of exceptional experiences on land and water, welcoming over 30 million guests annually across our diverse portfolio of brands.

Job Summary

We seek an experienced Marine leader to join our team as Director of Marine Operations. This role will oversee the strategic direction and leadership of our Marine Operations Department, ensuring consistently high levels of safety, quality, service, and customer satisfaction while maintaining profitability.

Key Responsibilities:
  • Manage and lead the Marine department, including vessel operations, capital improvements, systems maintenance, and financial management.
  • Develop and maintain industry knowledge of best practices, new technologies, and systems to improve guest experience and employee performance.
  • Hold all Marine Operations crew accountable to the SMS systems, implementing systems, plans, and control of records and documentation.
Requirements & Qualifications:
  • 10+ years of progressively responsible experience in marine operations, preferably in the hospitality industry.
  • Minimum 5 years managing and leading employees.
  • Post-secondary education at an accredited maritime college or other institution preferred.
  • Minimum Master 150 Gross Tonnage, Domestic Certificate.
  • Strong leadership, customer service, organizational, and planning skills.
  • Excellent interpersonal and communication skills, including conflict resolution skills.
Compensation and Benefits:

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, as well as comprehensive benefits, including medical, dental, and vision insurance, retirement plan, and paid time off.



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