Global Client Experience Specialist

2 weeks ago

London, Ontario, Canada Boldr Full time

About Boldr

Boldr is a pioneering global B-Corp dedicated to delivering exceptional client experiences while fostering dignified, meaningful work in communities worldwide. Our team of over 1,000 members across five countries shares a common goal: connecting diverse individuals with shared values to drive impactful results.

As we strive to expand our workforce to over 5,000 employees by 2027, we're committed to excellence in every aspect of our operations.

Our Values

At Boldr, we believe that genuine connections begin with authenticity. We thrive through curiosity, grow through dynamism, and succeed through ambitious vision combined with operational excellence. Empathy lies at the heart of our partnerships, guiding us towards meaningful collaborations.

Your Role

We're seeking an impact-driven individual to fill the role of Global Client Experience Specialist. As a key member of our team, you'll be responsible for interacting with clients to address inquiries and resolve complaints regarding their products and services. This position demands collaboration with internal and external teams to provide top-notch customer service in a timely and professional manner.

Why We Want You

We're on the hunt for passionate professionals who share our purpose. Our ideal candidate will become a trusted partner in our success, dedicating 110% effort to everything they do, sharing their talents, and championing our core values of Curious, Dynamic, and Authentic.

Key Responsibilities

In this role, you'll:

  • Interact with clients to deliver accurate, valid, and complete information with empathy, courtesy, and professionalism.
  • Perform issue tracking, ensuring proper prioritization, documentation, tracking, and resolution.
  • Educate customers on product and service knowledge.
  • Dedicate yourself to continuous process improvement.
  • Maximize customer satisfaction and deliver exceptional service.

Requirements

We're looking for someone who embodies the following qualities:

  • Curious and authentic, just like us.
  • An analytical and critical thinker with attention to detail.
  • Passionate about client satisfaction.

You'll Need

  • A minimum of a bachelor's degree in any field you're passionate about.
  • At least 3 years of customer service experience (may include email, phone, or chat support).
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
  • Excellent reading comprehension, verbal, and written communication skills.
  • Strong and effective phone contact handling skills.
  • The ability to understand and communicate complex ideas to customers both verbally and in written form.
  • Knowledge and experience with Gorgias CRM are a plus.

Estimated Salary: $60,000 - $80,000 per year.

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