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Automation Equipment Service Specialist

2 months ago

Cambridge, Ontario, Canada ATS Automation Full time
Job Summary

We are seeking a skilled Automation Equipment Service Specialist to join our team at ATS Life Sciences Systems. As a key member of our service team, you will be responsible for servicing automation equipment remotely and at customer facilities, with a focus on resolving customer issues to support increasing customer loyalty and revenue.

Key Responsibilities
  1. Troubleshoot mechanical equipment at customer facilities and make necessary adjustments to bring equipment up to running status.
  2. Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
  3. Support developing operating and troubleshooting knowledge of the operations team.
  4. Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment.
  5. Make recommendations to repair/replace only items that require repair/replacement.
  6. Travel to domestic and international customer locations for long- and short-term support.
  7. Lead on-site teams and liaison with customer and ATS Project Managers.
  8. Coordinate 3rd party vendors and assist to resolve technical issues as required.
  9. Follow ATS and customer plant and safety regulations while at their facility.
  10. Complete detailed Service Reports for services provided in a timely manner and submit to appropriate personnel.
  11. Ensure customer issues have been resolved through follow-up communication and project/case closure if required.
  12. Be available to be on-call on a rotational basis.
  13. Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly.
  14. Collect and assemble all necessary technical information and customer specifications to prepare for service scope.
  15. Facilitate warranty/non-warranty claims with the customer.
  16. Coordinate service projects including team meetings, schedule, and financials as required.
  17. Assist others and take on temporary or permanent assignments as requested by the Service Manager.
  18. Responsible for keeping up with current products and equipment used at ATS in Cambridge.
  19. Responsible for meeting or exceeding customer expectations in an efficient manner.
  20. Fill out daily site reports and safety check lists.
  21. During integration into Systems build, you'll be required to perform all duties outlined in our Toolmaker Job descriptions.
  22. Must be willing to travel to customer sites.
  23. Travel time will be up to 80% during service rotations per year.
Qualifications

Education:
A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & die maker, Millwright, MTBI, or equivalent. Design experience is an asset.

Experience:
A minimum of five years of experience servicing or building high-speed automation systems. The successful candidate is a good communicator, displays professionalism, and has well-developed interpersonal skills with the ability to work with all levels of customer and ATS management in a multi-disciplined engineering environment under pressure. An excellent understanding of pneumatics and hydraulics with basic electrical and system control, along with the ability to read engineering drawings, reference manuals, and assembly systems instruction guides is essential. Must have experience and be proficient with Microsoft Word and Excel. Individual must have the ability to quickly gain knowledge to readily troubleshoot systems.

If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply.

Why YOU should join our ATS Life Sciences Systems team:
We value our PEOPLE - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team - the best teams are diverse and inclusive teams.

What we do MATTERS - our Life Sciences projects contribute to improving the lives of people around the world ATS has made a commitment to be carbon neutral by 2030

INNOVATION and PROBLEM SOLVING is at our core - Our pursuit of continuous improvement in everything we do. Our focus is on building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas and promoting creative problem-solving.

We prioritize internal GROWTH & DEVELOPMENT - ATS offers endless opportunities for professional growth and development – with a tuition reimbursement program, individual development programs, and a commitment to promoting from within - there is space for you to grow your career at ATS

We offer COMPETITIVE Total Rewards - Competitive starting salaries, overtime pay eligibility, paid vacation, Employee Incentive Bonus program, comprehensive health and dental benefits including Lifestyle Spending Account, 4% RRSP matching program and optional Employee Share Purchase Program.

A place to BELONG: We celebrate our differences and ensure that all employees have equal opportunities for growth and development. We believe that diversity of thought, background, and experiences is essential for our success and innovation.

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.