Desktop Support Specialist
4 weeks ago
We are seeking a skilled Desktop Support Specialist to join our team at Excis Compliance ltd. As a Desktop Support Specialist, you will be responsible for providing top-notch technical support to our diverse user base, ensuring seamless operation of desktop systems and applications.
Key Responsibilities:- Respond to and resolve support requests from users via phone, email, or in-person, delivering exceptional service.
- Install, configure, and maintain desktop hardware and software, ensuring high performance and reliability.
- Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity.
- Provide user training and support for various software applications, empowering users to maximize their productivity.
- Maintain comprehensive documentation of support requests and resolutions in our ticketing system.
- Collaborate with the IT team to implement new technologies and improve existing solutions.
- Ensure compliance with organizational policies and security protocols to protect our systems and data.
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Proven experience in desktop support or a similar role, demonstrating strong problem-solving abilities.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts and basic troubleshooting techniques.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Ability to work effectively both independently and as part of a team.
- Experience with Active Directory and remote support tools.
- Knowledge of hardware components and peripherals.
- IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
- Be part of a forward-thinking company that invests in its employees' professional growth and development.
- Work in a supportive and dynamic environment that encourages innovation and teamwork.
- Benefit from competitive compensation, comprehensive benefits, and opportunities for career advancement.
- Engage in exciting projects that challenge your skills and enhance your expertise in the IT field.
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Desktop Support Specialist
1 month ago
Mississauga (Lisgar / Meadowvale), Canada Excis Compliance ltd Full timeJob SummaryWe are seeking a skilled Desktop Support Specialist to join our team at Excis Compliance ltd. As a Desktop Support Specialist, you will be responsible for providing top-notch technical support to our diverse user base, ensuring seamless operation of desktop systems and applications.Key ResponsibilitiesRespond to and resolve support requests from...
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Desktop Support Specialist
1 month ago
Mississauga, Ontario, Canada Excis Compliance ltd Full timeJob Title: Desktop Support SpecialistJob Summary: We are seeking a skilled Desktop Support Specialist to join our team at Excis Compliance ltd. As a Desktop Support Specialist, you will be responsible for providing exceptional technical support to our diverse user base, ensuring seamless operation of desktop systems and applications.Key...
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Desktop Support Specialist
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Mississauga, Ontario, Canada Excis Compliance ltd Full timeJob SummaryExcis Compliance ltd is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing exceptional technical support to our diverse user base, ensuring seamless operation of desktop systems and applications.Key Responsibilities:Respond to and resolve support requests from users...
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Mississauga, Ontario, Canada Excis Compliance ltd Full timeJob SummaryWe are seeking a skilled Desktop Support Specialist to join our team at Excis Compliance ltd. In this role, you will provide exceptional technical support to our diverse user base, ensuring seamless operation of desktop systems and applications.Key Responsibilities:Respond to and resolve support requests from users via phone, email, or in-person,...
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