Technical Desktop Support

2 weeks ago

Mississauga, Canada The Central Group Ltd. Full time

Central is an industry leader in performance-driven marketing-at-retail solutions; specializing in both packaging and point-of-purchase (POP) display**:with clients across North America. Our dynamic company offers employees a collaborative, client-focused and business casual workplace with excellent benefits, and a unique supportive family culture.

**JOB DESCRIPTION**:
Technical Desktop Support is responsible for administering service desk requests and resolving all single desktop issues as well as select multi-use issues.

**RESPONSABILITIES**:
- Manage the service desk office.- Provide phone support via the service desk hotline.- Support Microsoft Office 365 Products (Skype for Business, Ms Teams, SharePoint, Office)- Active Directory user account management- Installation and configuration of desktop software- Cisco VPN user administration- Asset Management Coordinator - work with the current systems to keep an accurate record of I.T assets.- Order I.T supplies - computers, toner, printers, and accessories.- Build images for new client machines.- Software Build and configure client machine for new and existing users.- Phone system user setup.- SQL Server administrator- Exchange Online administrator- Vmware Administrator- Data Backup administrator: use existing data back-ups to restore user files as requested.- Mobile phone support- Reimaging computers

**EDUCATION AND EXPERIENCE**:
- Bachelor’s degree or College Certificate in Computer Science, Information Technology, or related field (or equivalent experience)

**QUALIFICATIONS**:
- Experience with Microsoft 365 and or/ Dynamics 365 administration- Knowledge of Active Directory, Group Policy, and domain management- SQL Server administration experience- Experience with imaging and OS deployment processes- Experience with data/server backup solutions

**WORKING CONDITIONS**:
- Office environment, photocopiers, printers, etc.- Manufacturing plant environment- Light Lifting- Travel to The Central Group of Companies locations.- **The Central Group of Companies**:- _Head Office:_ 5526 Timberlea Blvd, Mississauga, ON L4W 2R7- _Innovation Center:_ 235 Superior Blvd, Mississauga, ON L5T 2L6- **Packaging Technologies Inc**: 310 Courtland Ave A, Concord, ON L4K 4Y6- **Independent Corrugator Inc**: 1177 Aerowood Dr, Mississauga, ON L4W 1Y6

**About The Central Group of Companies**:
The Central Group of Companies is a Platinum Best-Managed Company, and an industry leader in **Performance at Retail**:. For 40+ years, Central has provided its impressive client base with retail packaging, displays, and fixtures that deliver measurable results. We combine proprietary shopper marketing techniques with award-winning design, excellence in operations and retail installation, to bring innovative and value-engineered solutions to our clients.

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