IT Desktop Support Manager
4 weeks ago
Job Title: IT Desktop Support Manager
Job Summary:
We are seeking an experienced IT Desktop Support Manager to oversee the desktop support team and ensure efficient and effective resolution of IT-related issues. The successful candidate will have a strong background in Windows operating systems and 0365 applications, with a minimum of 5 years of experience in IT support, including at least 2 years in a managerial role.
Key Responsibilities:
- Manage and mentor the desktop support team to ensure high performance.
- Lead small projects or teams to accomplish specific tasks, such as corporate hardware refresh projects or operating system upgrade projects.
- Oversee the troubleshooting and resolution of hardware, software, and network issues for end-users.
- Ensure timely response and resolution of IT incidents and service requests.
- Develop and implement processes and procedures to improve efficiency and service quality.
- Manage IT assets, including hardware and software inventory, ensuring proper documentation and tracking.
- Provide training and support to end-users on IT systems and applications.
- Collaborate with other IT teams and departments to ensure seamless IT operations.
- Generate and analyze reports on support activities, identifying trends and areas for improvement.
- Ensure all IT support activities comply with company policies and industry standards.
Why Choose AtkinsRéalis?
We offer a wide range of benefits, including competitive pay, flexible benefits, an employee share plan, and a defined contribution pension plan. We also prioritize work-life balance and provide opportunities for learning and development.
Requirements:
- College diploma in Information Technology or equivalent work experience.
- Minimum of 5 years of experience in IT support, with at least 2 years in a managerial role.
- Strong knowledge of Windows operating systems and 0365 applications.
- Proficiency in troubleshooting hardware and software issues.
- Experience with IT service management tools and ticketing systems.
- Familiarity with network and server administration.
- Excellent leadership and team management skills.
- Strong problem-solving and analytical abilities.
- Effective communication and interpersonal skills.
- Ability to work under pressure and manage multiple priorities.
- Customer-focused with a commitment to delivering high-quality service.
Preferred Certifications: CompTIA A+.ITIL Foundation.
Working Conditions: May have to lift equipment weighing up to 30 kilos. Occasional overtime work on evenings and weekends.
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