Desktop Support Specialist
4 weeks ago
About the Role
Traffic Tech is seeking a skilled Desktop Support Technician to join our team in Mississauga, Ontario. As a key member of our Information Technology department, you will play a vital role in supporting multiple branches with troubleshooting and setup of various hardware.
Key Responsibilities
- Install, configure, and support desktops, laptops, and printer hardware and applications.
- Support remote access infrastructure, including VPN and mobile devices.
- Administer user accounts in Microsoft Active Directory and Azure AD.
- Manage and prioritize support requests via ticketing system.
- Remedy situations during or after working hours, when necessary.
- Document tasks and solutions to contribute to the knowledge base.
Requirements
- 3-5 years of experience in an IT support environment.
- Diploma in computer science, DEP in computer support, or similar training.
- Active Directory and Exchange account management.
- Remote access software such as TeamViewer, RDS, Citrix etc.
- In-depth knowledge of Windows 10/11 operating systems.
- Experience with Windows servers (2012/2016/2019).
- Experience with Microsoft Autopilot and/or Intune.
- Familiarity with Networking Principles and Windows Domains.
- Working knowledge of Microsoft Office 365 suite of applications.
- Experience supporting smartphones.
- Excellent written and verbal communication skills.
- Strong organizational and problem-solving skills.
- Customer service oriented and ability to multitask and work in a fast-paced environment.
- Able to work independently and in a team environment.
- Ability to speak Spanish is considered an asset.
About Traffic Tech
Traffic Tech is a leading logistics partner to many international brands, offering progressive and efficient solutions for moving freight by land, sea, and air. We are committed to fostering a healthy and accessible work environment and are an equal opportunity employer that is committed to Diversity, Equity, and Inclusion.
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