Desktop Support Technician

7 months ago


Mississauga, Canada Ovation Workplace Services Full time

(a) A+ Certification or equivalent experience

(b) Good working knowledge of Active Directory

(c) 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level.

(d) Excellent customer service and communication skills including providing VIP support

(e) Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365

(g) Support of End User for video conferencing units.

(h) Support of mobile devices

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Duties shall include, but not be limited to:

- Diagnosing and troubleshooting desktop system, printer and operating problems
- Consulting and instructing users on hardware and software questions/issues
- Collaborate with other IT Services Data Center and Network Infrastructure teams
- Install, maintain and upgrade equipment and its associated infrastructure
- Runs diagnostic tests to isolate system problems as well as proactive activities
- Operating Systems Windows, OS-X
- MS Office (Windows and Mac) software
- Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
- Hands on experience removing viruses and spyware using various tools (Windows)
- Identifies, researches, and resolves technical problems including forming an RCA
- Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
- Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops
- Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments
- Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment
- Experience in working with a helpdesk operation, to include Windows and Mac clients
- Self-starter that is able to collaborate actively with others in a cross-functional team
- Proven attention to detail and high standards for quality
- Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
- Skilled in documenting written troubleshooting steps and instructions
- Business professional attire

Pay: $20.00-$35.00 per hour

Expected hours: 8 per week

Schedule:

- 8 hour shift

**Experience**:

- Desktop support: 3 years (required)



  • Mississauga, Canada Ovation work place services Full time

    Desktop Technician will provide day to day local a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. f) Should have basic knowledge...


  • Mississauga, Canada Traffic Tech Inc. Full time

    Who We Are: - When you join Traffic Tech, you join a team that keeps the global economy moving - literally. - Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions...


  • Mississauga, Canada Ovation work place services Full time

    (a) A+ Certification or equivalent experience (b) Good working knowledge of Active Directory (c) 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level. (d) Excellent customer service and communication skills including providing VIP support (e) Experience supporting large...


  • Mississauga, Canada TEK Group Full time

    Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals - Documents, maintains, upgrades or replaces hardware and software systems - Identifies, analyzes and repairs product failures, orders and replaces parts as needed - Performs a variety of complicated tasks - On-site software support - Repair of high-end printers and...


  • Mississauga, Canada RSG Full time

    About RSG Global RSG is a global information technology consulting, systems integration, outsourcing, and solutions company. For over 30 years, RSG has been enabling clients to become high-performance businesses by being responsive, relevant, and consistently delivering value. Our Core Values Our values shape the culture of our organization and define the...

  • IT Desktop Support

    1 month ago


    Mississauga, Canada Adecco Canada Full time

    Adecco Engineering and Technical Recruitment is needing an IT Desktop Support (Student) for our Mississauga based client. This position will be responsible for providing Information Technology (IT) technical support at the local operational level. Resolves entry level technical issues to the company's end point devises and conducts routine technical...


  • Mississauga, Canada Sofina Foods Inc Full time

    **About us**: Sofina Foods is one of Canada’s leading manufacturers of primary and further processed protein products for retail and foodservice customers as well as international markets. We manufacture pork, beef, turkey, chicken and fish products in Canada and Europe. Our family of brands include Cuddy, Lilydale, Janes, Mastro, San Daniele,...


  • Mississauga, Canada AtkinsRéalis Full time

    **Manager Desktop Support** **Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people.** **Position Overview**: The IT Desktop Support Manager will oversee the desktop support team, ensuring efficient and effective resolution of IT-related issues. This role involves...


  • Mississauga, Canada The Central Group Ltd. Full time

    Central is an industry leader in performance-driven marketing-at-retail solutions; specializing in both packaging and point-of-purchase (POP) display**:with clients across North America. Our dynamic company offers employees a collaborative, client-focused and business casual workplace with excellent benefits, and a unique supportive family culture. **JOB...


  • Mississauga, Canada AtkinsRéalis Full time

    Job Description Manager Desktop Support Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people. Position Overview: The IT Desktop Support Manager will oversee the desktop support team, ensuring efficient and effective resolution of IT-related issues. This...


  • Mississauga, Canada Upper Canada Soap Full time

    **Company**: Upper Canada Soap and Candlemakers **Reports to**: Director of IT. **Location**: Mississauga, Ontario, Canada. **ABOUT US**: Upper Canada Soap is an industry leader with over 50 years and an innovator in the world of bath, beauty, and wellness. Our head office is located in Canada, with other offices in the UK and US. We are seeking a...

  • IT Support Technician

    4 weeks ago


    Mississauga, Canada Arrow Workforce Solutions Full time

    Tenure - Full Time, 2-months ContractTitle - IT Service TechnicianLocation - Mississauga, ONWorkplace Type - OnsitePosition Overview:The IT Support Technician is responsible for providing comprehensive technical support to end-users across the organization, helping maintain smooth operations by addressing IT issues and assisting with device management. This...

  • IT Support Technician

    4 weeks ago


    Mississauga, Canada Arrow Workforce Solutions Full time

    Tenure - Full Time, 2-months ContractTitle - IT Service TechnicianLocation - Mississauga, ONWorkplace Type - OnsitePosition Overview:The IT Support Technician is responsible for providing comprehensive technical support to end-users across the organization, helping maintain smooth operations by addressing IT issues and assisting with device management. This...

  • IT Support Technician

    7 months ago


    Mississauga, Canada Unacademy Full time

    Good Experience in Mac Support - Provide first/second level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported incidents. - Install, upgrade, support and troubleshoot XP, Windows...


  • Mississauga, Canada Progression3 Full time

    On behalf of our client in Mississauga, Progression3 is in search of a Desktop Support Analyst for a contract-to-permanent role. **Responsibilities**: - detect users’ needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution. - educate users on technology features, assisting with hardware...

  • It Support Technician

    4 weeks ago


    Mississauga, ON, Canada Arrow Workforce Solutions Full time

    Tenure - Full Time, 2-months Contract Title - IT Service Technician Location - Mississauga, ON Workplace Type - Onsite Position Overview: The IT Support Technician is responsible for providing comprehensive technical support to end-users across the organization, helping maintain smooth operations by addressing IT issues and assisting with device...

  • It Support Technician

    4 weeks ago


    Mississauga, ON, Canada Arrow Workforce Solutions Full time

    Tenure - Full Time, 2-months Contract Title - IT Service Technician Location - Mississauga, ON Workplace Type - Onsite Position Overview: The IT Support Technician is responsible for providing comprehensive technical support to end-users across the organization, helping maintain smooth operations by addressing IT issues and assisting with device...

  • IT Support Technician

    4 weeks ago


    Mississauga, Ontario, Peel region, Canada Arrow Workforce Solutions Full time

    Tenure - Full Time, 2-months ContractTitle - IT Service TechnicianLocation - Mississauga, ONWorkplace Type - OnsitePosition Overview:The IT Support Technician is responsible for providing comprehensive technical support to end-users across the organization, helping maintain smooth operations by addressing IT issues and assisting with device management. This...


  • Mississauga, Canada Ryan, LLC Full time

    Job Profile Summary The Desktop Administrator II (“Desktop Administrator”) maintains and manages distributed desktop and laptop systems and software, including, but not limited to, installation, configuration, preventive maintenance, operation, and problem-resolution activities. Duties and responsibilities, as they align to Ryan’s Key...

  • IT Support Technician

    6 months ago


    Mississauga, Canada Maple Reinders Full time

    **Job Description**: **IT Support Technician** If you are looking for an opportunity to work with a team of friendly, focused financial professionals, we want to hear from you! Maple Reinders is an established, award winning Design/Build Construction company based in Mississauga. We are continually winning new business and as a result, we are adding to our...