Desktop Support Engineer L1 CA
3 weeks ago
Key Responsibilities:
- Respond to and resolve support requests from users via phone, email, or in-person, delivering top-notch service.
- Install, configure, and maintain desktop hardware and software, ensuring high performance and reliability.
- Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity.
- Provide user training and support for various software applications, empowering users to maximize their productivity.
- Maintain comprehensive documentation of support requests and resolutions in our ticketing system.
- Collaborate with the IT team to implement new technologies and improve existing solutions.
- Ensure compliance with organizational policies and security protocols to protect our systems and data.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Proven experience in desktop support or a similar role, demonstrating strong problem-solving abilities.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts and basic troubleshooting techniques.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Ability to work effectively both independently and as part of a team.
- Experience with Active Directory and remote support tools.
- Knowledge of hardware components and peripherals.
- IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Location: 6980 Creditview Rd, Mississauga, ON L5N 0A6, Canada.
BenefitsWhy Join EXCIS?
- Be part of a forward-thinking company that invests in its employees' professional growth and development.
- Work in a supportive and dynamic environment that encourages innovation and teamwork.
- Benefit from competitive compensation, comprehensive benefits, and opportunities for career advancement.
- Engage in exciting projects that challenge your skills and enhance your expertise in the IT field.
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