Service Delivery Manager

4 weeks ago


Ottawa, Ontario, Canada Canada Inc. Full time

Job Title: Service Delivery Manager

About the Role:

We are seeking a highly skilled Service Delivery Manager to join our team at Canada Inc. as a key member of our Business Services department. The successful candidate will be responsible for leading and managing the delivery of our services to clients, ensuring that our high standards of quality and customer satisfaction are consistently met.

Key Responsibilities:

  • Lead and manage project teams to deliver services to clients
  • Analyze administrative issues and provide support to employees
  • Assign programs and projects to team members
  • Coordinate projects and programs to ensure timely delivery
  • Develop action plans to achieve business objectives
  • Direct the operations of our organization or department
  • Evaluate the operations of establishments that provide services to business
  • Plan and organize the operations of establishments that provide services to business
  • Provide expertise in response to client needs
  • Review projects and programs to ensure quality and customer satisfaction
  • Sort technical problems to help employees with established procedures
  • Hire, train, direct, and motivate staff
  • Market business services to clients
  • Plan and control budget and expenditures
  • Plan and direct research to improve business operations
  • Plan, administer, and control budgets for client projects, contracts, equipment, and supplies
  • Plan, develop, and organize policies and procedures of establishments
  • Represent the company within various economic and social organizations
  • Lead and instruct groups to achieve business objectives
  • Provide customer service to clients
  • Monitor and evaluate the performance of employees and teams

Requirements:

  • 3 years to less than 5 years of experience in a similar role
  • Bachelor's degree in a relevant field
  • Excellent leadership and management skills
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment with tight deadlines
  • Attention to detail and ability to work under pressure

What We Offer:

  • Group insurance benefits
  • Permanent work term
  • 40 hours per week
  • Work language: English


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