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Technical Support Specialist

1 month ago

Moose Jaw, Saskatchewan, Canada Cloudflare, Inc. Full time
Technical Support Engineer - Zero Trust Focused

Cloudflare, Inc. is seeking a skilled Technical Support Engineer to join our team. As a key member of our Customer Support Team, you will be responsible for providing top-notch technical support to our customers, focusing on our Content Delivery products, including Zero Trust, Workers, Speed, Images, Stream, CDN, and others.

About the Role

You will work closely with our Technical Operations team to resolve complex technical issues and provide expert-level support to our customers. Your expertise in DNS, networking, and Identity and Access Management protocols will be invaluable in this role.

Key Responsibilities
  • Provide exceptional technical support to customers via phone, email, chat, and social media.
  • Collaborate with the Technical Operations team to resolve complex technical issues.
  • Stay up-to-date with the latest Cloudflare products and services, including Zero Trust and Content Delivery.
  • Develop and maintain a deep understanding of Cloudflare's network architecture and security features.
  • Communicate effectively with customers, colleagues, and other stakeholders to ensure seamless support experiences.
Requirements
  • Previous experience working in a customer-facing role, preferably in a technical support or operations environment.
  • Strong understanding of DNS, networking, and Identity and Access Management protocols.
  • Experience with command line tools, such as dig, traceroute, curl, and tcpdump.
  • Knowledge of web servers, including Apache, Nginx, and IIS.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Flexible work arrangements, including remote work options.
  • Access to cutting-edge technology and innovative products.
  • A dynamic and supportive team environment.
Equal Opportunity Employer

Cloudflare is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.