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Regional Service Manager

4 weeks ago

Toronto, Ontario, Canada Tata Consultancy Services Full time

Job Summary

We are seeking a highly skilled Regional Service Manager to lead our Field Operations team in delivering exceptional service to our clients. The successful candidate will be responsible for managing a team of onsite resources, prioritizing workload, and working closely with the Service Desk to drive left shift of tickets and reduce field dispatches.

Key Responsibilities

  • Manage a team of onsite resources, prioritizing workload and ensuring efficient delivery of services.
  • Work closely with the Service Desk to drive left shift of tickets and reduce field dispatches.
  • Provide oversight and management of partner Technicians to ensure adherence to Service Level compliance.
  • Act as a local management point of contact for customers, providing project requests and planning, staffing and scheduling changes, overtime needs, and escalations.

Requirements

  • Proven experience in Field Operations management, with a strong track record of delivering exceptional service.
  • Excellent leadership and management skills, with the ability to motivate and inspire a team.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and stakeholders.
  • Ability to work in a fast-paced environment, with a strong focus on service delivery and customer satisfaction.